Support Services


Genesis support team is geared with excellent skill set to help customers maximize returns from investments in Oracle Technology track (Oracle Database, Oracle Application Server and Oracle development tools) and Microsoft and Unix operating system(Linux and Solaris). A support engineer from Genesis is found to be more skilled as compared to a support engineer working at a single site (like any in house person) as they generally are not exposed to tackling wide range of problems. The support team at Genesis is exposed to a working with a large number of customers on a variety of operating systems, database versions, setups and is experienced in tackling a wide range of issues encountered. In addition to experience gained out working at a customer site, the support engineers sharpen their skills through sharing of experiences with other team members. It is this wealth of collective experience of the team that we bring to our customers.

Genesis engineers are well trained to provide support on the following domain areas:

Oracle Database administration

  • Installations of oracle on various operating systems both on the RISC and CISC platforms.
  • Configuration and Performance tuning of databases, configuration of parallel server, advance replication, stand by database and backup solutions.
  • Oracle Apps DBA
  • Installation and configuration of Oracle Collaborative Suite

Mailing and Messaging Solutions

  • Configuration of Linux based mailing solution
  • Configuration of Microsoft Outlook and Exchange server

Operating System

  • Windows 2000 - Installation and configuration of operating systems.
  • UNIX - Installation and configuration of operating systems.
  • System Administration.

Backup and Storage solutions

  • Installation and configuration of Veritas.
  • Implementation of RAID (at software level)
  • Specifying hardware needs for effective performance, back up and storage.

Backup and Storage solutions

  • Installation and configuration of Veritas.
  • Implementation of RAID (at software level)
  • Specifying hardware needs for effective performance, back up and storage.

Range of Support Offering

The support services offered to a customer are based on the type of need and availability of internal resources.

The support offerings could be

  • One-Time (incidence based involvement)
  • Periodic (maintenance contract)
  • Full-Time on site support.